Terms of Service

1. About These Terms

These Terms of Service (“Terms”) apply to all services provided by Shifa Medical Centre Pty Ltd (ABN ) and to your use of our website at https://shifamedicalcentreau.space. By booking an appointment, using our services, or accessing this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services or website.

2. Who We Are

Shifa Medical Centre Pty Ltd operates a medical centre providing general practice and allied health services from our practice in Melbourne VIC. Our Australian Business Number (ABN) is . You can contact us at ceo@shifamedicalcentreau.space.

3. Health Services and Medical Disclaimers

Our practitioners provide healthcare services in accordance with their professional registration and applicable Australian law. Please note:

• Information on this website is general in nature and does not constitute medical advice. It is not a substitute for a consultation with a qualified health practitioner.
• Individual patient care and treatment plans are determined during consultations based on your specific circumstances.
• In a medical emergency, call 000 or attend your nearest hospital emergency department. Do not rely on this website for emergency assistance.
• Health outcomes vary between individuals, and no particular result is guaranteed by any treatment or service described on this website.

4. Appointments and Bookings

Appointment requests submitted through our website are subject to confirmation by our practice. A booking is only confirmed once we have contacted you and confirmed the appointment time. We ask that you:

• Provide accurate and complete information when requesting an appointment.
• Attend your appointment on time, or notify us as early as possible if you need to cancel or reschedule.
• Bring relevant identification, Medicare details, and any current medications or referral letters to your appointment.

Repeated non-attendance without notice may affect our ability to offer you future appointments. We will always attempt to contact you before making any such decision.

5. Fees, Billing and Medicare

Information about our fees and billing arrangements is provided before or at the time of your appointment. Where bulk billing is available for eligible services, this will be confirmed at the time of booking. Fees for private services are payable at the time of consultation unless otherwise arranged. You remain responsible for any out-of-pocket costs associated with your care, and we will advise you of these wherever possible in advance.

6. Consumer Rights Under Australian Law

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation, including the Health Records Act and equivalent state and territory legislation. Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If you believe your consumer rights have not been met, please contact us at ceo@shifamedicalcentreau.space so we can work to resolve the matter.

7. Patient Responsibilities

To maintain a safe and respectful environment for all patients and staff, we ask that you treat our practitioners and staff with courtesy and respect. Abusive, threatening, or discriminatory behaviour towards staff or other patients may result in the end of the practitioner-patient relationship, in accordance with our practice policies and relevant professional guidelines.

8. Website Use and Intellectual Property

All content on this website, including text, graphics, and design, is owned by or licensed to Shifa Medical Centre Pty Ltd and is protected by Australian and international copyright law. You may view and print pages for your personal, non-commercial use. You may not reproduce, republish, or distribute website content without our prior written consent. You must not use this website in any way that breaches applicable laws or infringes the rights of others.

9. External Links

This website may contain links to third-party websites, including government health resources. These links are provided for convenience and information only. We do not endorse, and accept no responsibility for, the content or accuracy of third-party websites.

10. Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal and health information is governed by our Privacy Policy, which forms part of these Terms. We handle patient health records in accordance with the Privacy Act 1988 (Cth) and applicable health records legislation.

11. Limitation of Liability

To the fullest extent permitted by law, Shifa Medical Centre Pty Ltd is not liable for any loss or damage arising from your use of this website, including reliance on general information published on it. This clause does not limit any liability that cannot be excluded under the Australian Consumer Law or other applicable legislation.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the date of the most recent revision. Continued use of our website or services after changes are published constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: ceo@shifamedicalcentreau.space
• Shifa Medical Centre Pty Ltd, ABN , Melbourne VIC

Last updated: January 2025